Everything between the moment someone starts searching and the moment the customer recommends you to somebody else. Not separate pieces — the whole chain.
The trades differ, but online, businesses in Latvia get stuck in the same few places. These are the most common ones.
There is no site and no profile, and whatever can be found about you is somebody else's directory or an old listing. This is not the worst case — there is nothing built wrong to undo, and it can all be put together in the right order from the start.
What changes
Tell us in a few sentences how this looks at your end — a reply within one working day.
This is exactly what we sort out →Someone searches for exactly what you do and ends up with a competitor. Not because they are better — because they can be found.
What changes
Tell us in a few sentences how this looks at your end — a reply within one working day.
This is exactly what we sort out →You are visible, and yet the phone stays quiet. It is almost never one reason — somewhere between the search and the call a person stops and leaves, and you never find out.
What changes
Show us what can be found about you right now — a reply within one working day.
This is exactly what we sort out →The same questions, the same calls, the same appointments written down by hand. While you are working, some people go to whoever answered first — and you never hear about them. That part of the work can be handed to a system.
What changes
Write down which questions come up most often — a reply within one working day.
This is exactly what we sort out →Very few businesses sit in exactly one box — usually it is a bit of each, or something that is not named here at all. The description matters less than one thing: where, on the way from the search to the call, you are losing customers. That can be found in any case.
Where it usually happens
If none of the situations is yours, describe it in a few sentences.
Write to usSix steps, from the first search to the recommendation. Each step is held up by something specific — a profile, a site, a booking, an answer, a reminder, a review. Where one of those is missing, the customer stops at that step. Nobody calls to say why they went elsewhere — all you see is that there are fewer calls. The sixth step leads back to the first: a customer who recommends you brings the next one.
Someone types “plumber in Jelgava” into Google, or opens the map. This decides whether you appear on the list at all — and most people do not look past the first results.
They see the name, the rating, the photos and the site. Within a few seconds they decide whether to look further or go back to the list.
They compare you with two others. The winner is the business you can understand fastest: what it does, what to expect from it, and how soon it can fit you in.
This is where the biggest losses happen, and the reasons for them are simple: a form whose message goes nowhere, a phone that cannot be reached, or a question left unanswered until the next day.
That customer does not have to be won again — they already know where you are. It does not happen by itself; somebody has to remind them.
People are writing about you already — just less often than they could: the one who was happy leaves and forgets, while the one who was not remembers every time. So it is not a matter of persuading anybody, but of asking while the impression is still fresh — and asking everyone alike, not only the customers you feel sure about. New reviews lift you higher in the very place where the first step began, and the circle starts again.
We are not specialists in one thing, selling that same thing to everybody. The internet side of a business is one whole, and here are its parts — each next to the step it holds.
Where to start depends on where you are losing customers right now — that is where we start. The rest is connected afterwards, until the chain is complete.
What a person learns about you on the map and in search results before they even reach your site. For many local businesses this is where the first contact happens.
A place that belongs to you, not to some platform. It says what you do and lets people reach you in one tap.
The site exists, but it is slow, it hangs, and it falls apart on smaller screens. The content stays; the foundation is rebuilt.
Automatic booking with separate access for the customer and for the staff member — each sees their own calendar and their own appointments.
A catalogue with a basket and online payment.
An assistant that answers the customer while you are working, and after the working day is over. It knows your services and how you work, instead of talking in generalities.
A customer who has been to you before comes back if they are reminded. It happens automatically, without you being involved.
After the work, a request to rate it goes out to the customer automatically, while the impression is still fresh. What other people write about you is the only thing a new customer believes straight away.
Paid placements at the top of search results. Unlike everything else they start working at once, but they need their own budget and constant attention.
So that everything we build talks to what you already have, instead of asking you to enter it all a second time.
This list is what local businesses need most often, not everything that can be done. If your task does not fit any box here, tell us about it — a conversation will show whether it can be done, and how.
Write to usWhatever you start with, this is the foundation everything else is built on. It is not an extra you can take or leave. This is how every job is built and handed over; what happens to it after that, month after month, is the maintenance plan below.
The internet side of a business is not something you install once and forget. It ages by itself: the price list is still last year's, the opening hours no longer match the ones after the holidays, new reviews sit there unanswered, the photos are from last summer. None of it looks important on its own, but together it is the first thing a person sees — and meanwhile the competitor who does look after theirs moves ahead of you on the list.
The maintenance plan means that we are the ones looking after the internet side of your business. There is one plan, and it is the same for everyone — everything listed below is part of it. While the plan is running, information gets updated, reviews get answered and faults get fixed, and you do not have to think about the internet side at all. The plan can be taken monthly or yearly.
Three steps, and in each of them there is something to see. Nothing is ordered and nothing is paid for until you can see exactly what will be built.
A short conversation about what your business does, who your customers are and where you are losing them. From it you can see where to start and how big the job is.
A working demo is built with your business's name, texts and photos — not somebody else's example. You can open it, walk through it and say what needs changing: how it looks, what a customer learns about you, and how they get to you.
Everything is adjusted to your notes and launched. Then the rest is connected — the profile, the booking, the automatic replies — and from that moment the internet side works as one whole, exactly as described in the path above.
The company name and the line of business are enough to begin with. A reply comes within one working day, and the first sample carrying your own name is built before anything is agreed — you see it before you decide.